Return & Refund Policy

This cancellation, return and refund policy (“Policy”), together with the Terms of Use sets out the terms and conditions for cancellation, return and refund of products listed and sold on www.mystartupbazaar.com and its mobile and tablet applications (“Startup Bazaar”). The products listed and sold on Startup Bazaar shall be referred to herein as “Products”.

1. APPLICABILITY OF POLICY

By using Startup Bazaar and/or initiating a request for purchase of Product(s) on the Startup Bazaar, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on Startup Bazaar. Please note that, we may from time to time change the terms of the Policy that govern your terms of cancellation, return or refund of an order for Product bought on Startup Bazaar. Every time you wish to use Startup Bazaar, please check the Policy to ensure you understand the terms and conditions that apply at that time.

2. TERMS OF CANCELLATION

(a) You can cancel the order prior to the dispatch of Product by Startup Bazaar or the seller. The order cannot be cancelled once the dispatch has been initiated.

(b) The request for cancellation of the order can be made by cancelling the order from ‘My Orders’ section by using the order tracking number, or by calling our customer care number, or any other method, as may be intimated by Startup Bazaar to you from time to time.

(c) On the receipt of order cancellation request, your order will be cancelled with immediate effect, and the refund process will be initiated within 24 hours of confirmation of cancellation.

3. TERMS OF RETURN AND REFUND

(a) You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Startup Bazaar will not process return if you have placed the order for a wrong product model, colour or incorrect Product.

(b) You may initiate the return by clicking on the ‘return’ tab in the Order history and selecting the reason for return from the dropdown menu. The ‘return’ tab shall be available only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care.

(c) If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the Startup Bazaar. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such defects, damages or non-compliances are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us images of the damaged or defective product received and/or allow our personnel to schedule a visit to assess the damage or defect in the Product. Further, to the assessment of the damage or the concern reported in the return request, Startup Bazaar may in its sole discretion resolve the issue subject to the assessment report, in a manner as it may deem fit.

(d) Please be informed that when you opt to cancel or return the Products, upon our verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within a period of 1 business day from the date of us verifying the defect or the non-compliance in the Product. Your refund will be processed only when the conditions as may be stipulated by Startup Bazaar are fulfilled. The refund amount will be credited to the original payment mode opted by you or in your wallet associated with the Startup Bazaar (“Wallet”) eligible for Wallet refund, as may be chosen by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

(e) Please be informed that for Products, for which you had opted for ‘Cash on Delivery’, as a payment option, you will receive refunds in your bank account (as per the bank account details provided by you to us) in case the Product is purchased from a third-party seller made available. However, if the Sale was consummated by Startup Bazaar, you will receive your refund in your Wallet. We do not make any cash refunds.

(f) The amount claimed as refund will be refunded to you within 15 working days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

4. CUSTOMER SUPPORT TEAM

For any feedback, concern or query, you may please reach out to us on the below contact details:

Write to us on: helpdesk.startupbazaar@gmail.com

Call us at: +91 941 332 8026

ANNEXURE A – RETURN TIMELINE AND CONDITIONS

A. Home & Kitchen ( Pooja Needs, Electrical, Mops, Brushes & Scrubs, Furnishing, Stationery, Toys, Games & Fitness, Kitchenware Dining ): 7 days Returnable

In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

B. Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables ): Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the wrong product delivered, quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.

C. Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu ): Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.

D. Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ): Non-Returnable

E. Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins ): Non-Returnable

F. Snacks & Branded ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring ): Non-Returnable

G. Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories ): Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.

H. Home Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners & Repellents ): Non-Returnable

I. Handloom & Handicraft- Home & Kitchen ( Bedsheets, Towels, Blankets, Quilts, Dohars, Curtains, cushion covers, mats, Vases, Wall Decor, Table & Kitchen Linens, containers etc. ): 7 days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered. Return of ‘Items not described as depicted’ for these products is not allowed as these are authentic handmade products and can vary from product to product. Product may have colour variations & imperfections inherent to handcrafted products which add to its beauty & charm
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

J. Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness ): Non- Returnable

K. Mom & Baby Care (Baby Gear, Baby Bedding Sets & Pillows, Baby Furnishing, Baby Furniture, Child Proof & Safety, Baby Toys, Mom & Maternity): 7 days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

L. Men, Women, Boys, Girls, Junior Boys, Junior Girls, Infants ( Clothing Accessories, Western Wear, Belts & , Ethnic Wear, Fusion Wear, Night & Lounge Wear, Maternity ): 7 days Returnable

You may return the Product, if the Product due to size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding, and bubbling.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

M. Handloom & Handicraft ( Apparel- Sarees, Dress material, dupattas, Stoles & Scarves etc; Footwear- Juttis & Mojris, Sandal & Shoes etc ): 7 days Returnable

You may return the Product if there is size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, and bubbling or if the Product delivered is different from what was ordered.
Return of ‘Items not described as depicted’ for these products is not allowed as these are authentic handmade products and can vary from product to product. Characteristic imperfections associated with hand-printed, handwoven pieces like unevenness in selvedge and weave could be expected and colours may fade/bleed due to the traditional dyeing method employed.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered (unless proven vendor defect), exchange is being initiated against the order under which it was bought and from same account. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached and with original folds.

N. Belts, Wallet, Handbags, Bags, Travel Luggage: 7 days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

O. Lingerie, innerwear, and swimwear; Cosmetics; Socks and stockings: Non- Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.

P. Footwear (Men, Women and Kids): 7 days Returnable

You may return the Product due to size issue, fit issue, colour issue, manufacturing defects or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
You can return if the Product is unused/ unwashed, and price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.
In addition to the aforementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up.

Q. Watches: 7 Days Returnable

This product is eligible for return within 7 days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. All the protective coverage of the watch must also be intact.
We may contact you to ascertain the damage or defect in the Product prior to issuing refund.

R. Watch Straps & Bands: 7 Days Returnable

This Product is eligible for return within 7 days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

S. Frames, Cases (Eyewear): 7 Days Returnable

This Product is eligible for return within 7 days of delivery. You may request return of the Product if it is damaged, defective or if parts of the product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
In addition to the aforementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the Product prior to issuing refund.

T. Sunglass: 7 Days Returnable

This Product is eligible for return within 7 days of delivery. You may request return of the product if it is damaged, defective or if parts of the product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description provided on Startup Bazaar.
In addition to the aforementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the Product prior to issuing refund.

U. Gold Coin, Silver Coin: Non-returnable

Products under this category are non-returnable due to the nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product or the package delivered, you may contact the customer care for a resolution.
In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective products, or incorrect Product.
Any concern regarding the quality or the package must be communicated to the Startup Bazaar customer care within 24 hours of delivery.

V. Books: Non-returnable

Products under this category are non-returnable due to consumable nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered, you may return the Product on door-step delivery for the aforesaid reasons.
Raising a request for refund beyond 24 hours of order delivery will result in your refund request being rejected.